Contact Us

Applications and General Inquiries

Call NTT West Information

Service available in English, Portuguese, Chinese, Korean.
9am to 5pm Monday through Friday
(Closed Saturday, Sunday, National Holidays and New Year's Holidays [Dec.29 to Jan.3])

* Can also be called from mobile phones and PHSs.
* To avoid making a wrong number, please confirm the number before you dial it.

Please call at 0120-064337. This four languages service is available for inquiries at the following contact numbers (in Japanese only). You will have a three-way conversation with each section on the phone. (The working hours are written above.)

Help and Support

FLET'S service and Hikari Denwa

0120-248995 (in Japanese Only)

Troubles
24 hours a day, 7 days a week (Calls may be handled by a computerized answering system at some times.)
- * Repair service is available from 9am to 5pm.
- * If calling from the NTT East area, dial 0120-248842.
About FLET'S setup manual and the support tool(CD-ROM)
About the contents of NTT West's information equipments' manuals.
9am to 5pm (Calls may be handled by a computerized answering system at some times.)
- * The following number can only be used in the NTT West area (Hokuriku, Tokai, Kansai, Chugoku, Shikoku, and Kyushu).
- * Can also be called from mobile phones and PHSs.
- * To avoid making a wrong number, please confirm the number before you dial it.

If your telephone malfunctions or you see downed telephone lines, etc.

113 (in Japanese Only)

Hikari Denwa, mobile phones and PHSs

0120-444113 (in Japanese Only)

24 hours a day, 7 days a week (Calls will be handled by a voice guidance system.)

* An operator will call back after confirming the recorded message. (Operators may handle calls directly at some times.)
* If emergency response is required, an operator will take your call. Follow the voice guidance to reach an operator.
* Repair service is available from 9am to 5pm.
* To avoid making a wrong number, please confirm the number before you dial it.
* Please see here regarding telephone malfunction consultation, inquires, etc. by fax for hearing and speech impaired customers (free).(in Japanese Only)
* Information regarding downed telephone lines, etc. is also accepted online. Please see here for details.(in Japanese Only)

Comments, requests and other Inquiries about NTTWEST

Customer center

0120-019000 (in Japanese Only)

9am to 5pm Monday through Friday
(Closed Saturday, Sunday, National Holidays and New Year's Holidays [Dec.29 to Jan.3])

* Can also be called from mobile phones and PHSs.
* To avoid making a wrong number, please confirm the number before you dial it.