If there is something wrong with your telephone, first try checking
the telephone set. Is the cord pulled out of the telephone outlet? If you still
do not know what is wrong with your telephone, please call 113 (Repair Service).
Trouble-shooting telephone specialists at 113 will help locate the problem and
dispatch a repair person if necessary.
After-Hours Repair Service
At night, your call may be answered by a computerized answering
system. After the beep, please explain the problem and leave your name and daytime
telephone number. NTT West will try contacting you the following day. In case
of an emergency, please follow the Japanese prompts to be connected with a repair
If there is something wrong with your telephone
set and it is not an NTT West telephone set, please contact the manufacturer.
If you cannot use your telephone, please
use a public telephone etc. to request repairs.